When you’re running a handyman service, having a well-drafted service agreement is a must. A good service agreement outlines the terms of your work, protects both parties, and sets expectations. But what should go into these agreements? Let’s walk through some key components, templates to consider, and tips for customising them to fit your needs.
This blog is part of our series on how to hire a reliable handyman – sharing everything you need to know to get the best handyman for your needs.
What Is a Handyman Service Agreement?
A handyman service agreement is a contract between you (the handyman) and your client. It spells out what work will be done, the cost, the timeline, and other crucial details. Having one ensures there’s no confusion about your services and provides a legal safety net in case disputes arise.
Service agreements don’t have to be complicated. In fact, simplicity and clarity often work best. However, there are a few essential elements every agreement should include.
Key Components of a Service Agreement
Here’s a breakdown of what a standard handyman service agreement should cover:
1. Scope of Work
- Description: Detail what jobs will be performed. Include specifics, like “repair kitchen cabinet hinges” or “paint bedroom walls”.
- Exclusions: Specify what isn’t included in your service, which can help prevent misunderstandings.
2. Timeline and Deadlines
- Start and End Dates: State when the work will commence and any target completion dates.
- Delays: Add a clause about how delays (like bad weather or supply issues) will be handled.
3. Payment Terms
- Rates: List your hourly rate or total project cost.
- Deposit: If you require an upfront payment, specify the amount and when it’s due.
- Payment Schedule: Explain when and how you expect to be paid (e.g., “50% upfront and 50% upon completion”).
- Late Fees: Mention any fees for late payments, if applicable.
4. Cancellation Policy
- Cancellations: Describe the process for cancelling the service, including any fees.
- Refunds: State your refund policy if the job is cancelled after work has started.
5. Warranties and Guarantees
- Clarify whether you offer warranties on your work and the terms for any guarantees. For instance, “All work is guaranteed for 30 days against defects caused by workmanship.”
6. Liability and Insurance
- Insurance Details: If you have liability insurance, note it here. This reassures clients that they’re covered if something goes wrong.
- Damage Liability: State who’s responsible for damages to property or personal injury during the job.
7. Dispute Resolution
- Describe how disagreements will be resolved. You might include mediation or a small claims court clause as options.
Using a Service Agreement Template
Templates are a great starting point. They save you from having to write up an agreement from scratch, but make sure to personalise them for your business. You can find free handyman service agreement templates online or use software tools that cater to contractors. Remember, any agreement you use should meet the legal requirements of your local area.
Tips for Customising Your Service Agreement
Even if you use a template, it’s important to adjust it to suit the specifics of your business. Here are some tips:
1. Use Clear Language
- Avoid legal jargon. Your client should be able to read and understand the terms without having to consult a lawyer.
2. Be Specific
- Instead of saying “general repairs,” list each task you’ll be performing. Ambiguity can lead to disagreements.
3. Include Room for Changes
- Sometimes, the scope of work changes as the job progresses. Outline a process for updating the agreement, like requiring both parties to approve any extra tasks and their costs in writing.
4. Review for Legal Soundness
- While templates are convenient, consider having a solicitor look over your customised agreement. This ensures it’s enforceable and in line with UK law.
Why Service Agreements Are Worth the Effort
Some handymen might think service agreements are unnecessary or too formal, especially for small jobs. But having one can save you a lot of headaches. They offer peace of mind, prevent disputes, and demonstrate professionalism. Moreover, clients are more likely to respect your time and work if everything is documented.
Key Takeaways
- Essential Elements: Include details about scope of work, payment terms, and a cancellation policy to set clear expectations.
- Template Use: Start with a simple template but make sure to tailor it to your business.
- Clarity and Legal Review: Use straightforward language and, when possible, get a legal expert to check your agreement.
- Flexibility: Provide a way to handle changes in the project scope to avoid future disputes.
- Professionalism and Protection: A well-written agreement shows clients you’re serious about your trade and safeguards both parties.
Drafting a solid handyman service agreement doesn’t have to be daunting. With a little time invested in a well-crafted contract, you’ll be better prepared for any job and any client!
